Frequently Asked Questions | Toronto CA

Durham's Best Party & Event Rentals

Frequently Asked Questions

Thank you for visiting the new website, where you'll find the magic for your next event or party. Here you will find a list of commonly asked questions about our products and services. We know this is just a partial list and cannot possibly answer all questions, so if you can't find what you're looking for here, please call us at (905) 419-3385 and we will be happy to provide you detailed answers.
Bouncy Castles can get faded colors, patchs, rips, musty smell, worn stitching and even mold (Black spots) inside or outside with age, when renting a Bounce House a Manufacturing Date is on each Castle, best to check if you notice any of this to see why your being rented outdated units.
Rest Assured
Larry Potter Events INC. cleans and disinfects after every rental. We rotate our inventory frequently to give our customers the newest and updated Bounce Houses in the Industry. We dont rent outdated units. Our Bounce Houses are stored in a controlled temperature warehouse.
Yes all orders require a 20% Credit Card deposit. The deposits are refundable if you cancel your order at least 8 days prior to your rental date. Please note: a $10 fee will be taken off deposit for credit card processing fee and e transfer if you choose not to rebook. If you cancel between 3-7 days prior to your rental you will be given a rain check that is good for 1 year. If you cancel 1-2 days before event, deposit will be lost for holding fee. $25 will be lost if more than 7 days notice
Yes and no. You are not responsible for normal wear and tear on our units. Seams may develop tears in high traffic areas over a period of time. If this happens please alert us at once so we can remedy the situation. If however, damage occurs due to failure to follow our safety rules or negligence (i.e. not turning off the blower in high winds) or allowing adults to go wild on Castle. You will be responsible for all damages up to and including replacement of the unit/blower etc which can cost thousands of dollars. We don't want you or us to be in that situation which is why we have you sign and initial on all of our safety rules so that you can be the trained operator.
If you have any other questions, please feel free to call us any time at: 123-123-1234