Frequently Asked Questions | Toronto CA

Durham's Best Party & Event Rentals

Frequently Asked Questions

Thank you for visiting the new website, where you'll find the magic for your next event or party. Here you will find a list of commonly asked questions about our products and services. We know this is just a partial list and cannot possibly answer all questions, so if you can't find what you're looking for here, please call us at (905) 944-9977 and we will be happy to provide you detailed answers.
Yes, we are from Durham Region and will deliver within a 60km radius.
We will deliver within Ontario for larger events, Please contact our office for a quote.
Rain Policy/ Cancellation Policy
Options: 2 Choices

Choice 1- Rain Check will be provided. You lose no money with Rain check, get one year to rebook

Choice 2- $40.00 Cancellation Charge with no intention of rebooking, Remainder of balance will fully be reinbursed within 5 business days.
($25 for Holding Fee of Castle and $15 for service charges of credit card) 

WHAT IF IT RAINS ON THE DAY OF MY PARTY? Larry Potter Events Rain Policy

Larry Potter Events has been in the party and event rental industry for over 15 years. We know how unpredictable Mother Nature can be and we wouldn't expect you to pay for her unpredictability! Because of this, our weather policy is one that our customers have been satisfied with since we first started in this business.

If you have a scheduled delivery of an inflatable but it is raining on the morning of your event, we will call you early in the morning to speak with you and come to a decision as to whether or not you still want to have your inflatable delivered. If you decide to cancel your delivery due to the rain, we will refund you 100% if rain is more than 10mm or more and over 80% chance on day of your party of any money paid toward that inflatable rental. Many times, our customers will reschedule their party. If thats the case, instead of a refund, we simply reschedule your delivery for a different date. If for some reason, the inflatable attraction that you had reserved is not available for your new date, we will supply you with a comparable attraction. Sometimes our customers end up with a larger, more expensive inflatable for the same price! Keep in mind, however, that once we deliver your inflatable to you, it is yours to enjoy regardless of the weather and we do not offer any refunds.

We understand that if you need to cancel your party due to weather, you need to make that decision at least 24 hours before the day of rental. That is why we offer 24 hour customer service.Email:

Weather is a tricky thing. Sometimes it could be bright and sunny at our facility but only 10 kms away its dark and raining and we dont know it! Getting in touch with us if you need to cancel due to the weather is the responsibility of the customer. Please do not assume that because it is pouring rain that we arent on our way to you with your delivery!

Remember that summer time in our area is famous for scattered showers and isolated thunder storms so if it is lightly drizzling or the local weather service is calling for scattered storms throughout the day, we will still deliver to you. An inflatable attraction can still operate in the rain and a passing shower does nothing more than wet the unit. If that happens, DO NOT DEFLATE THE UNIT!!! Simply wait for the storm to pass, wipe down the unit with a towel and continue with the fun! While that is our Inflatables rain policy, it is always important that you exercise caution when operating an inflatable and should always air on the side of caution and deflate the unit if you have any doubt on what to do.

PLEASE NOTE: If the Winds exceed 30km or there is any question of safety DEFLATE THE INFLATABLE IMMEDIATELY AND CALL THE OFFICE FOR FURTHER INSTRUCTIONS call 905-944-9977
Yes and no. You are not responsible for normal wear and tear on our units. Seams may develop tears in high traffic areas over a period of time. If this happens please alert us at once so we can remedy the situation. If however, damage occurs due to failure to follow our safety rules or negligence (i.e. not turning off the blower in high winds) or allowing adults to go wild on Castle. You will be responsible for all damages up to and including replacement of the unit/blower etc which can cost thousands of dollars. We don't want you or us to be in that situation which is why we have you sign and initial on all of our safety rules so that you can be the trained operator.
If you have any other questions, please feel free to call us any time at: 905-944-9977

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