Frequently Asked Questions

Thank you for visiting the new website, where you'll find the magic for your next event or party. Here you will find a list of commonly asked questions about our products and services. We know this is just a partial list and cannot possibly answer all questions, so if you can't find what you're looking for here, please call us at (905) 419-3385 and we will be happy to provide you detailed answers.
We are from the Oshawa area and Yes, we will deliver across Ontario for any large Event. Please call our office for a current quote.
Yes all orders require a $50 Credit Card deposit. The are fully refundable if you cancel your order at least 8 days prior to your rental date. If you cancel between 3-7 days prior to your rental you will be given a rain check that is good for 1 year. If you cancel 1-2 days before event, deposit will be lost for holding fee.
Yes and no. You are not responsible for normal wear and tear on our units. Seams may develop tears in high traffic areas over a period of time. If this happens please alert us at once so we can remedy the situation. If however, damage occurs due to failure to follow our safety rules or negligence (i.e. not turning off the blower in high winds) or allowing adults to go wild on Castle. You will be responsible for all damages up to and including replacement of the unit/blower etc which can cost thousands of dollars. We don't want you or us to be in that situation which is why we have you sign and initial on all of our safety rules so that you can be the trained operator.
If you have any other questions, please feel free to call us any time at: 123-123-1234

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