Frequently Asked Questions
Thank you for visiting the new LarryPotterEvents.com website, where you'll find the magic for your next event or party. Here you will find a list of commonly asked questions about our products and services. We know this is just a partial list and cannot possibly answer all questions, so if you can't find what you're looking for here, please call us at (905) 419-3385 and we will be happy to provide you detailed answers.
Delivery is additional if outside our area, all prices are subject to HST
Yes, we are from Durham Region and will deliver within a 60km radius.
We will deliver within Ontario for larger events, Please contact our office for a quote.
We will deliver within Ontario for larger events, Please contact our office for a quote.
We guarantee a minimum of 7hrs
We deliver between 7am- 12pm. If your location is further out it might take til noon.
We pick up between 6pm- 9pm
We pick up between 6pm- 9pm
Bouncy Castles can get faded colors, patchs, rips, musty smell, worn stitching and even mold (Black spots) inside or outside with age, when renting a Bounce House a Manufacturing Date is on each Castle, best to check if you notice any of this to see why your being rented outdated units.
Rest Assured
Larry Potter Events INC. cleans and disinfects after every rental. We rotate our inventory frequently to give our customers the newest and updated Bounce Houses in the Industry. We dont rent outdated units. Our Bounce Houses are stored in a controlled temperature warehouse.
Rest Assured
Larry Potter Events INC. cleans and disinfects after every rental. We rotate our inventory frequently to give our customers the newest and updated Bounce Houses in the Industry. We dont rent outdated units. Our Bounce Houses are stored in a controlled temperature warehouse.
Yes. We are Safe, Licensed & carry $5 million Liability
We have certified inspected Bouncy Houses approved for Public Events anywhere in Ontario
What Inflatables are exempt from TSSA?
https://www.tssa.org/en/amusement-devices/resources/Documents/InflatableDeviceDecisionTree.pdf
We have certified inspected Bouncy Houses approved for Public Events anywhere in Ontario
What Inflatables are exempt from TSSA?
https://www.tssa.org/en/amusement-devices/resources/Documents/InflatableDeviceDecisionTree.pdf
We love setting up at parks but most parks do NOT have electricity. If you want to set up at a park, you must rent a generator. Most Parks you will need permission from City to set up.
Credit Card Payments are processed online, or you can send E-TRANSFER.
If paying by cheque please note it is due prior to your event.
If paying by cheque please note it is due prior to your event.
Rain Policy/ Cancellation Policy
Options: 2 Choices
Choice 1- Rain Check will be provided. You lose no money with Rain check, get one year to rebook
Choice 2- $40.00 Cancellation Charge with no intention of rebooking, Remainder of balance will fully be reinbursed within 5 business days.
($25 for Holding Fee of Castle and $15 for service charges of credit card)
WHAT IF IT RAINS ON THE DAY OF MY PARTY? Larry Potter Events Rain Policy
Larry Potter Events has been in the party and event rental industry for over 15 years. We know how unpredictable Mother Nature can be and we wouldn't expect you to pay for her unpredictability! Because of this, our weather policy is one that our customers have been satisfied with since we first started in this business.
If you have a scheduled delivery of an inflatable but it is raining on the morning of your event, we will call you early in the morning to speak with you and come to a decision as to whether or not you still want to have your inflatable delivered. If you decide to cancel your delivery due to the rain, we will refund you 100% if rain is more than 10mm or more and over 80% chance on day of your party of any money paid toward that inflatable rental. Many times, our customers will reschedule their party. If thats the case, instead of a refund, we simply reschedule your delivery for a different date. If for some reason, the inflatable attraction that you had reserved is not available for your new date, we will supply you with a comparable attraction. Sometimes our customers end up with a larger, more expensive inflatable for the same price! Keep in mind, however, that once we deliver your inflatable to you, it is yours to enjoy regardless of the weather and we do not offer any refunds.
We understand that if you need to cancel your party due to weather, you need to make that decision at least 24 hours before the day of rental. That is why we offer 24 hour customer service.Email: info@larrypotterevents.com
Weather is a tricky thing. Sometimes it could be bright and sunny at our facility but only 10 kms away its dark and raining and we dont know it! Getting in touch with us if you need to cancel due to the weather is the responsibility of the customer. Please do not assume that because it is pouring rain that we arent on our way to you with your delivery!
Remember that summer time in our area is famous for scattered showers and isolated thunder storms so if it is lightly drizzling or the local weather service is calling for scattered storms throughout the day, we will still deliver to you. An inflatable attraction can still operate in the rain and a passing shower does nothing more than wet the unit. If that happens, DO NOT DEFLATE THE UNIT!!! Simply wait for the storm to pass, wipe down the unit with a towel and continue with the fun! While that is our Inflatables rain policy, it is always important that you exercise caution when operating an inflatable and should always air on the side of caution and deflate the unit if you have any doubt on what to do.
PLEASE NOTE: If the Winds exceed 30km or there is any question of safety DEFLATE THE INFLATABLE IMMEDIATELY AND CALL THE OFFICE FOR FURTHER INSTRUCTIONS call 905-419-3385
Options: 2 Choices
Choice 1- Rain Check will be provided. You lose no money with Rain check, get one year to rebook
Choice 2- $40.00 Cancellation Charge with no intention of rebooking, Remainder of balance will fully be reinbursed within 5 business days.
($25 for Holding Fee of Castle and $15 for service charges of credit card)
WHAT IF IT RAINS ON THE DAY OF MY PARTY? Larry Potter Events Rain Policy
Larry Potter Events has been in the party and event rental industry for over 15 years. We know how unpredictable Mother Nature can be and we wouldn't expect you to pay for her unpredictability! Because of this, our weather policy is one that our customers have been satisfied with since we first started in this business.
If you have a scheduled delivery of an inflatable but it is raining on the morning of your event, we will call you early in the morning to speak with you and come to a decision as to whether or not you still want to have your inflatable delivered. If you decide to cancel your delivery due to the rain, we will refund you 100% if rain is more than 10mm or more and over 80% chance on day of your party of any money paid toward that inflatable rental. Many times, our customers will reschedule their party. If thats the case, instead of a refund, we simply reschedule your delivery for a different date. If for some reason, the inflatable attraction that you had reserved is not available for your new date, we will supply you with a comparable attraction. Sometimes our customers end up with a larger, more expensive inflatable for the same price! Keep in mind, however, that once we deliver your inflatable to you, it is yours to enjoy regardless of the weather and we do not offer any refunds.
We understand that if you need to cancel your party due to weather, you need to make that decision at least 24 hours before the day of rental. That is why we offer 24 hour customer service.Email: info@larrypotterevents.com
Weather is a tricky thing. Sometimes it could be bright and sunny at our facility but only 10 kms away its dark and raining and we dont know it! Getting in touch with us if you need to cancel due to the weather is the responsibility of the customer. Please do not assume that because it is pouring rain that we arent on our way to you with your delivery!
Remember that summer time in our area is famous for scattered showers and isolated thunder storms so if it is lightly drizzling or the local weather service is calling for scattered storms throughout the day, we will still deliver to you. An inflatable attraction can still operate in the rain and a passing shower does nothing more than wet the unit. If that happens, DO NOT DEFLATE THE UNIT!!! Simply wait for the storm to pass, wipe down the unit with a towel and continue with the fun! While that is our Inflatables rain policy, it is always important that you exercise caution when operating an inflatable and should always air on the side of caution and deflate the unit if you have any doubt on what to do.
PLEASE NOTE: If the Winds exceed 30km or there is any question of safety DEFLATE THE INFLATABLE IMMEDIATELY AND CALL THE OFFICE FOR FURTHER INSTRUCTIONS call 905-419-3385
Yes all orders require a 20% Credit Card deposit, please note larger events may require a larger deposit.
If you decide to cancel your order, please note for orders under $500, a $40 credit card processing fee is applied.
For orders over $500 in addition to the credit card fee, a 10% holding fee is also applied.
please refer to our rain policy section for more details on weater and cancellation.
If you decide to cancel your order, please note for orders under $500, a $40 credit card processing fee is applied.
For orders over $500 in addition to the credit card fee, a 10% holding fee is also applied.
please refer to our rain policy section for more details on weater and cancellation.
All Jumping Castles are quite large and heavy. Please make sure you have measured area with some extra room. No obstructions like trees. Make sure lawn is cut and all pathways are cleared into yard at least 30" pathway. Clean all dog feces if you are a pet owner. Please move cars to make way for castle.
Yes most definately. We can refuse due to severe weather conditions such as winds 35km or more, Thunder, Lightning, hurricane, Tornado warnings etc. We also take safety of our staff very serious.They can refuse to set up if a yard has steep hill, lift over a fence, carry through a house, lift down stairs, yard filled with dog feces, blocked driveways, blocked pathways, pathways between houses less than 30"s wide etc. If we have any of these difficult issues we will not set up, a refund will be given minus $50 for delivering without being warned of these obstructions.
We can set up on Grass (our favorite and best for the kids), dirt, asphalt, and concrete. Sorry, we can't set up on any type of rocks as the constant rubbing will wear through the vinyl jumps. Please let us know if you plan on setting up on driveway so we can bring sand bags.
Yes. There is a link in your receipt once you've ordered or you may contact our office.
Yes and no. You are not responsible for normal wear and tear on our units. Seams may develop tears in high traffic areas over a period of time. If this happens please alert us at once so we can remedy the situation. If however, damage occurs due to failure to follow our safety rules or negligence (i.e. not turning off the blower in high winds) or allowing adults to go wild on Castle. You will be responsible for all damages up to and including replacement of the unit/blower etc which can cost thousands of dollars. We don't want you or us to be in that situation which is why we have you sign and initial on all of our safety rules so that you can be the trained operator.